Product Design
User Experience (UX)
Interaction Design
User Interface Design
Design Systems
Prototyping
Information Architecture
Bilingual (English / Spanish)
Figma
Framer
FigJam
Notion
ProtoPie
Claude
OpenAI
HTML / CSS (working knowledge)
Experience
Designing thoughtful digital products across mobile, web, and internal tools.
I focus on turning complex ideas into clear, intuitive experiences through product strategy, interaction design, UX systems, and refined visual craft.
Supported digital patient experiences in a high-volume healthcare environment across web, mobile, and patient portal platforms.
Beyond core responsibilities, I independently identified recurring user pain points, documented workflow patterns, and created internal tools, scripts, and resource hubs to help teams work with more speed, clarity, and consistency.
Key contributions included:
• Improving support workflows for patient portal navigation, scheduling, billing, and app troubleshooting
• Designing internal UX resources that reduced friction during live support interactions
• Organizing complex information into clearer systems for faster team access
• Supporting English and Spanish-speaking users across sensitive healthcare journeys
This role shaped my product thinking, systems mindset, and ability to design practical solutions under real operational constraints.
Delivered consistent, story-driven guest experiences in a fast-paced, high-volume environment.
